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Job description:

We are a certified Freedom Mobile dealer with a rich history dating back to 2006, ensuring you benefit from years of expertise and industry insight. Boasting six strategically located stores across the lower mainland, we serve diverse communities in Maple Ridge, Surrey, Abbotsford, and Cloverdale. Please visit our locations page to explore all our stores dedicated to meeting your needs. New Touch Wireless is more than just a business; it's a collective of dedicated professionals from varied backgrounds, each fuelled by shared passion and purpose. We are resolute in our commitment to fostering a culture that celebrates diversity, inclusivity, and growth. Our emphasis on open communication and ambition ensures that everyone finds their place and voice within our community. When you align with us, you're not only securing top-notch promotions and deals but also partnering with a team that values and respects everyone’s unique journey. As we stand beside you, our primary goal is to ensure that you experience the best the market has to offer. We are actively searching for a Store Supervisor who mirrors these principles and values, and is self-motivated, customer-centric, and analytically driven.

Employer Information    

Company Legal Name: New Touch Wireless Ltd

Company Business name: Freedom Mobile

Website: https://www.newtouchwireless.ca/

Position Description 

Position: Store Supervisor

Type of employment: Full-Time, Permanent

No of positions: 1

Anticipated Start date: As soon as possible.

Business/Work Location: Unit 210 - 20330, 88 Ave, Langley, BC, V1M 2Y4        

Salary and Benefits 

Salary: $23.00 per hour

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through flexible and accommodating work environment.

Opportunities for career growth and advancement within the company.

Supportive and inclusive work environment.

Job Responsibilities 

• Collaborate with team members to manage store tasks like inventory management, cleanliness, signage placement, and aesthetics.
• Make sure customers have a positive shopping experience by overseeing sales processes.
• Provide assistance to customers, whether instore or over the phone, regarding topics such as staff interactions, product details, and returns.
• Handle complex customer service situations professionally and tactfully.
• Provide assistance in managing the checkout area, including payment processing such as cash, debit cards, and credit cards.
• Approve non-standard payment methods like cheques and oversee merchandise returns.
• Monitor inventory levels and place orders as necessary to ensure a well-stocked store.
• Generate daily reports detailing sales trends and product performance.
• Participate in the recruitment of new team members and supervise their onboarding and sales training.
• Convene regular team huddles to review store performance, address customer insights, and strategize workflow enhancements.
• Guarantee a consistent and appealing store appearance in line with visual display guidelines and promotional activities.
• Enforce measures to deter theft and fraudulent activities.
• Carry out any other responsibilities essential to the store's efficient functioning.

Knowledge, Skills & Experience required 

• Completion of Secondary School.
• Demonstrated experience in retail sales.
• Supervisory experience would be an asset but not mandatory.
• Excellent communication and interpersonal skills.
• Strong leadership and customer management abilities.
• Customer service oriented.

How to apply? 

Interested candidates are welcome to apply by sending their resume at jobs.newtouchwireless@gmail.com. Please mention your contact number while applying for this position.

If you're passionate about delivering exceptional customer service and have a knack for managing a retail environment, we want to hear from you!