Job Title– Technical Support Analyst (NOC:22221)
Wage - $38.00 per hour
Education – College Level
Number of Vacancies – 1
City – Mississauga
Experience – 1-2 years of experience
Job Duties and Responsibilities:
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Manage incidents
Other job Abilities:
Must have college degree or equivalent in the field related to computers
Capable to communicate in English
Must have 1-2 yearsof experience in the same field.
