Job description:
Spokes Bicycle Rentals in Vancouver is hiring for a full time permanent Assistant Manager- retail operations. Spokes Bicycle Rentals has been serving Vancouver locals and tourists since 1938. With a convenient location at the entrance to spectacular Stanley Park, Spokes is the perfect starting point to get out riding on the world-famous seawall and beyond. We have knowledgeable and friendly staff to help our customers through the process and to get them on the right bike so they can enjoy their ride.
Job description:
- Pay rate: $64,000 – $65,000 / year (To be negotiated)
- Benefits: Extended health Care
- Hours per week: 30, may have to work overtime if needed.
- Work Shift: It can be daytime, evening, weekends and/or holidays
- Location: 1798 W. Georgia St., Vancouver, BC
Tasks and Responsibilities:
- Manage bike shop staff and assign daily duties, ensuring smooth rental, retail, and service operations
- Monitor market trends, seasonal demand, and local tourism activity to forecast bike rental volumes, retail sales, and service needs
- Determine bicycles, accessories, apparel, and related services to be offered based on customer preferences and industry trends
- Set and adjust pricing for rentals, repairs, tours, and retail products, and implement discount or credit policies when appropriate
- Determine staffing levels based on seasonal fluctuations, weather patterns, and event schedules
- Resolve operational issues, including customer requests, complaints, maintenance delays, and equipment shortages
- Recruit, hire, train, and supervise staff in bike fitting, safety procedures, repair skills, and customer service standards
- Plan and oversee the scheduling of bike repairs, maintenance, and rental fleet turnover
- Organize and manage group bike tours, including route planning, safety briefings, and coordination with guides
- Ensure all bicycles and equipment meet safety standards, conducting regular inspections and addressing issues promptly
- Oversee inventory control for bikes, parts, and accessories, including ordering and vendor management
- Plan, organize, direct, control, and evaluate all daily shop operations, ensuring efficiency and a positive customer experience
- Coordinate daily customer service operations
- Staying up to date with detailed knowledge on new and existing products
Job requirements:
- Secondary (high) school graduation certificate
- 2-3 years of experience in customer service/sales or in the bike rental industry
- Experience in the bike rental industry or related is an asset
- Effective interpersonal skills
- Good oral and written communication in English
- Proficient in MS Office
How to apply
Please send your resume and cover letter at rhorne@ridespokes.com
