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Job description:

Vapor Vault is more than just a vape shop — we are a trusted retail destination for premium vapour products in Summerland, BC. Our priority is to provide customers with quality products in a safe, legal, and responsible environment. We strictly follow all regulations for vapour product sales, including ID verification and responsible retail practices, ensuring every interaction is handled with care and compliance. Alongside vapour products, we offer unique snacks and trendy clothing, creating a space the community enjoys and connects with. By blending regulated products with everyday retail, Vapor Vault has become a go-to store where customers know they will receive professional service and sensitive handling of all products.

We are seeking a motivated Retail Store Supervisor to lead our Summerland store. The successful candidate will bring strong organizational skills, a positive attitude, and the confidence to lead by example, with a clear focus on legal and responsible vapour product sales. While experience in vapour retail or other regulated sales is an asset, what matters most is leadership, integrity, and enthusiasm for customer service. This role offers the opportunity to grow in retail management while enjoying the balance of work and lifestyle that Summerland and the Okanagan Valley provide.

Employer Information

Company’s Legal Name: 1447318 BC Ltd.

Company’s Operating Name: Vapor Vault     

Business Address: 200 125 Highway 33 E, Kelowna, BC V1X 2A1

Website: www.vapor-vault.ca

Position Description

Position: Retail Store Supervisor                                                                                                                       

Type of employment: Full-Time; Permanent

No of positions: 1

Anticipated Start date: As soon as possible

Work Location: 6 13604 Victoria Rd. Summerland, BC V0H 1Z0

Salary and Benefits

Salary: $23.00 per hour

Overtime, Vacation Pay, Paid Sick Leave

Stable & full-time employment

Work-life balance through a flexible and accommodating work environment

Career advancement opportunities

Job Responsibilities

• Lead and support staff to deliver excellent customer service across all product categories, including vape products, accessories, snacks, and apparel.
• Assign and oversee daily tasks such as stocking, merchandising, labelling, and maintaining attractive product displays.
• Monitor sales activity, provide coaching on upselling, and ensure customers receive accurate product information, especially for vapour products and accessories.
• Enforce age-verification policies and maintain compliance with all regulations governing vape and restricted product sales.
• Manage inventory levels, prepare restocking requests, and coordinate with suppliers to ensure product availability.
• Oversee cash handling, balance tills, and process payments or authorize returns when necessary.
• Address customer inquiries, feedback, and escalated concerns with professionalism to foster a positive shopping experience.
• Review sales reports to evaluate performance, identify trends, and recommend strategies to meet revenue goals.
• Assist with recruiting, onboarding, and training staff with a focus on compliance, product knowledge, and service standards.
• Conduct regular staff meetings to review objectives, share updates, and strengthen teamwork.
• Maintain store security and implement loss prevention measures to minimize shrinkage.
• Support promotional campaigns, seasonal displays, and product launches to keep the store engaging and current.
• Carry out other supervisory duties as needed to ensure smooth operations and a welcoming environment.

Job Requirements

• Completion of Secondary School.
• Previous experience in retail sales or supervisory roles is preferred, though not mandatory.
• Strong leadership skills with the ability to motivate and guide staff effectively.
• Excellent communication and interpersonal abilities to build positive customer and staff relationships.
• Demonstrated sound judgment, problem-solving skills, and a proactive, hands-on approach.
• Flexible availability to work evenings, weekends, and holidays in line with store operations.
• Adaptability to changing business needs, including seasonal demands, staffing requirements, and evolving customer trends.

How to apply?

Interested applicants are invited to submit their resume by email to garchavinny@gmail.com

We are seeking candidates with strong communication skills, leadership potential, and a willingness to take on diverse responsibilities. If you’re eager to grow your career in a supportive and dynamic environment while making a meaningful impact, Vapor Vault is the place for you.

As a small business rooted in a vibrant, close-knit community, every team member plays an important role in our success. Here, you’ll have the chance to develop your leadership skills, contribute to a trusted local brand, and enjoy the balance of career growth and quality of life that Summerland and the Okanagan Valley offer.