Job description:
Canada InstaDoc Services Ltd is a company that provides professional notary and certified translation services. We offer services like notarization, translation and authentication of various documents including those needed in immigration, legal proceedings, education and employment. Our services help individuals and organizations overcome language barriers and ensure documents meet the requirements of various institutions and organizations. The business address is 9635 51 Ave NW, Unit 103, Edmonton, AB T6E 5V1.
As part of our expansion plan, we are currently hiring aBusiness Services Manager.
Duties and responsibilities
- Oversee the day-to-day management of the company, ensuring the smooth coordination of multilingual projects and client services across various sectors such as legal, medical, corporate, and government.
- Design and implement internal workflows, operational protocols, and company policies to streamline the translation services delivery and maintain consistency across all language services.
- Work closely with clients to understand their translation needs, develop customized service plans, and offer professional insight to support project goals and timelines.
- Guide and support translation teams in ensuring that quality control measures are in place, including linguistic accuracy, formatting consistency, and compliance with client specifications.
- Monitor expenditures and manage financial planning for translation assignments, including project budgeting, supplier payments, software licensing, and resource allocation.
- Act as the company’s point of contact in professional networks and industry events, promoting the organization’s services and fostering relationships with potential partners and clients.
- Provide hands-on support to staff when challenges arise – whether technical, procedural, or client-related – and work collaboratively to resolve issues quickly and efficiently.
- Recruit, onboard, and mentor both full-time staff and freelance linguists; ensure team members are equipped with the right tools and training to deliver high-quality work.
Employment requirements
- A bachelor's degree in business administrations, communications, linguistics, or a related field.
- At least three years of experience in business services or operations management – preferably within the language services or other professional services.
- Ability to lead and motivate diverse teams, including in-house staff and remote freelancers.
- Demonstrated experience in client relations, service delivery, and implementing business process improvements.
- Proficient communication skills in English; additional language skills is an asset.
- Ability to represent the company professionally in client meetings, industry events, and networking engagements.
Salary
$73,000 per year
Terms of employment
Full-time and Permanent
Hours of work
30 hours per week
Employment location
9635 51 Ave NW, Unit 103, Edmonton, AB T6E 5V1.
How to apply
Please email your resume by applying online with the position/job title in the subject.
We would like to thank all applicants for their interest in Canada InstaDoc Services Ltd, however only those selected for an interview will be contacted.
