Job description:
COMPANY NAME: 1445365 B.C. Ltd. DBA Rockwater Secret Cove Resort
Permanent Position: Hotel Front Desk Supervisor
Number of Positions: 1
Wage Rate: $27.00 hourly for 40 hours per week
Job Type: Full-Time, Permanent, Morning, Day, Evening, Shift, Weekend
Anticipated start date: As soon as possible
Benefits: 4% Vacation Pay, Health Care Plan
Work Location: 5356 Oles Cove Road, Halfmoon Bay, BC, V7Z 1B8
Job Duties:
- Greet and assist guests during check-in, check-out, and throughout their stay.
- Supervise front desk staff and ensure consistently high-quality customer service.
- Review daily arrivals, departures, and special requests; assist in handling VIP or high-priority guests.
- Coordinate activities with housekeeping, maintenance, management, and other departments.
- Conduct performance evaluations and provide coaching, feedback, and corrective actions as needed.
- Monitor reservations, room assignments, billing accuracy, and address overbooking or discrepancies.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Assist in managing inventory and ordering of front desk supplies.
- Resolve guest complaints, conflicts, and operational issues promptly and professionally.
- Assist clients/guests with special needs
- Hire and train staff in job duties, safety procedures and company policies
- Establish work schedules and procedures
- Co-ordinate activities with other work units or departments
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Perform same duties as workers supervised
Requirements:
Experience: 1 year to less than 2 years
Education: Secondary (high) school graduation certificate
Must be able to work effectively as part of a team and attention to detail.
Fluent in English
Work conditions and physical capabilities.
- Ability to work in a fast-paced environment
- Ability to work under pressure
- Attention to detail
- Possess good reasoning and judgment
- Ability to see the broad needs of the organization
- Working knowledge of shipping, transportation, customs and tax regulations
Personal suitability
- Client focus
- Initiative
- Judgement
- Organized
- Team player
- Dependability
- Reliability
- Conflict resolution
- Excellent organization
How to apply: send your resume to careers@rockwatersecretcoveresort.com
Please respond with your resume attached, those qualified will be contacted.
