JobBoard247.ca

Work setting

• Private sector

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties

Additional information

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Own tools/equipment

• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Team player
• Time management